Last updated: October 30, 2026

Return & Refund Policy

Last Updated: October 30, 2026

At Boots Avenue, customer satisfaction is important to us. We offer a 14-day return policy so you can shop with confidence.

1. 14-Day Return Policy

You have 14 days from the date your order is delivered to request a return.

If your order arrives in multiple shipments, the return period begins when the final item is delivered.

To be eligible for a standard return, your item must:

• Be unworn and unused, except for reasonable indoor fitting.

• Be in its original condition, without damage caused by use.

• Include all original tags and accessories.

• Be returned with its original shoe box and packaging whenever possible.

• Be accompanied by proof of purchase or an order number.

You may try on your shoes indoors to check the fit. Shoes showing signs of outdoor wear may not qualify for a standard change-of-mind return.

These conditions do not limit any statutory consumer rights, including rights relating to defective products or withdrawal from a purchase.

2. How to Request a Return

To start a return, contact our customer support team at:

contact@bootsavenue.com

Please include:

• Your order number.

• The name of the item you wish to return.

• The reason for the return, if you wish to provide one.

Our customer support team will provide return instructions and the appropriate return shipping address.

Please contact us before sending any merchandise back. Do not send returns to the address printed on the original shipping package unless instructed to do so.

After notifying us of your return or withdrawal, please ship the item back within 14 days, unless applicable law provides otherwise.

3. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs, unless otherwise required by applicable law.

If you receive an incorrect, defective, or damaged item, Boots Avenue will cover reasonable return shipping costs or arrange another appropriate solution.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

We recommend using a tracked shipping service when returning your order.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at contact@bootsavenue.com.

Include your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate solution, such as a replacement, return, or refund, in accordance with applicable law.

Your legal rights relating to defective or incorrectly described products are not limited to the standard 14-day return period.

5. Exchanges

If you ordered the wrong size or would prefer a different style or color, please contact us at contact@bootsavenue.com.

Exchanges depend on product availability.

If a direct exchange is unavailable, you may return the eligible item and place a new order for the preferred size or style.

6. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

For standard returns, approved refunds will generally be issued within 10 business days after receipt and inspection, unless applicable law requires an earlier refund.

Refunds will be sent to the original payment method, unless otherwise agreed or required by law.

Your bank or payment provider may need additional time to process the refund.

For customers exercising a statutory right of withdrawal, refunds will be processed within the deadlines required by applicable law, including any requirements concerning original standard delivery charges.

If you have not received your approved refund within a reasonable period, please contact contact@bootsavenue.com.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible at contact@bootsavenue.com.

If your order has already been shipped, a standard cancellation may no longer be possible, and the return process may apply instead.

Nothing in this section limits any statutory right to cancel or withdraw from a purchase.

8. Exceptions

Certain products may be subject to legally permitted return exceptions, such as clearly identified personalized items.

Any applicable exceptions will be disclosed before purchase.

Sale and discounted items remain eligible for returns under our standard policy unless a lawful exception has been clearly disclosed.

9. Consumer Rights

This policy does not affect your rights under applicable consumer protection laws.

If you are entitled to a statutory 14-day right of withdrawal, you may exercise that right without giving a reason by sending us a clear statement of your decision within the applicable period.

Any mandatory rules concerning return deadlines, shipping costs, refunds, or defective goods will take precedence over the general terms of this policy.

10. Contact Us

For questions about returns, exchanges, cancellations, or refunds, contact:

Boots Avenue

Email: contact@bootsavenue.com

Our customer support team will assist you with your request.