Shipping policy
Last Updated: October 30, 2026
Thank you for shopping with Boots Avenue! We are committed to providing a reliable and convenient shopping experience. Please review our shipping policy for information about order processing, shipping options, delivery times, tracking, and returns.
1. Order Processing
Orders are generally processed within 1 business day, excluding weekends and public holidays.
Orders placed after 12:00 PM or during weekends and public holidays may begin processing on the next business day.
Order processing time is separate from shipping and delivery time.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
2. Shipping Methods & Delivery Times
Boots Avenue offers two shipping options within the United States.
Standard Shipping
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Estimated delivery: 8–12 business days
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Shipping cost: $10.00 USD
Express Shipping
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Estimated delivery: 5–8 business days
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Shipping cost: $50.00 USD
Delivery times are estimated from the date your order ships and do not include order processing time.
Business days exclude Saturdays, Sundays, and public holidays.
Delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
We make reasonable efforts to ship orders within the communicated timeframe. If we cannot ship within the promised timeframe, we will notify you and provide the applicable options to consent to a delay, cancel your order, or receive a refund as required by law.
3. Shipping Costs
Our shipping rates are:
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Standard Shipping (8–12 business days): $10.00
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Express Shipping (5–8 business days): $50.00
Shipping costs are displayed at checkout before payment.
All shipping charges are listed in U.S. dollars (USD).
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number and tracking link when available.
Please allow time for tracking information to update after shipment.
If you need assistance tracking your package, please contact us at contact@bootsavenue.com.
5. Shipping Destinations
Boots Avenue currently ships exclusively within the United States.
We do not currently offer shipping to destinations outside the United States.
Shipping availability will be confirmed at checkout.
6. Shipping Address Accuracy
Please carefully review your shipping address before placing your order.
If you notice an error, contact us as soon as possible at contact@bootsavenue.com.
We will make reasonable efforts to update your shipping details before your order is dispatched.
Once your order has shipped, address changes may no longer be possible.
7. Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or significantly delayed, please contact us at contact@bootsavenue.com.
Include your order number and a brief description of the issue.
We will investigate the situation with the shipping carrier and arrange an appropriate solution, which may include a replacement, reshipment, or refund in accordance with applicable law.
Please inspect your order upon delivery and contact us promptly if any items are missing, damaged, defective, or incorrect.
8. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at contact@bootsavenue.com.
We will make reasonable efforts to accommodate changes before shipment.
Once an order is in transit, modifications may no longer be possible.
Eligible canceled orders will be refunded to the original payment method.
If shipment is delayed beyond the applicable timeframe, we will provide the cancellation and refund options required by law.
9. Returns & Refunds
Boots Avenue offers a 14-day return policy for eligible items, beginning on the date your order is delivered.
To request a return or exchange, please contact us at contact@bootsavenue.com.
For complete information, please review our Return & Refund Policy.
Nothing in this policy limits your rights under applicable consumer protection laws.
10. Contact Us
For questions about shipping, delivery times, tracking, or your order, please contact our customer support team.
Boots Avenue
Email: contact@bootsavenue.com
Website: https://bootsavenue.com
We are happy to assist you with your purchase.